Shipping Policy

Order Processing:

  • Once you place an order with Neon Prisma, our team works diligently to process and fulfill it promptly.
  • Orders are typically processed and dispatched within 1-2 business days (excluding weekends and holidays).
  • You will receive a confirmation email with your order details and tracking information once your order has been shipped.

Shipping Methods:

  • We offer both standard and expedited shipping options for all orders, including international shipments.
  • All shipments are handled by trusted carriers to ensure safe and timely delivery of your purchases.

Shipping Times:

  • Shipping times may vary depending on your location and the shipping method selected at checkout.
  • Standard shipping typically takes between 5-19 business days for international delivery, depending on customs clearance and local postal services.
  • Expedited shipping options may be available for faster international delivery, with estimated delivery times provided at checkout.

Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, your location, and the shipping method chosen.
  • You can view the shipping costs for your order during the checkout process before finalizing your purchase.

International Shipping:

  • Neon Prisma ships internationally to select countries worldwide.
  • Please note that international customers may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping fees paid to Neon Prisma.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
  • You can use this tracking information to monitor the status of your shipment and estimate its arrival date.

Broken Item Replacement:

  • In the unlikely event that your order arrives with a broken or damaged item, please contact our customer support team at [Customer Support Email/Phone Number] within 2 days of receiving your order.
  • We are happy to replace any broken or damaged items free of charge. Please provide photos of the damaged item(s) and packaging to expedite the replacement process.

Order Status:

  • If you have any questions or concerns about the status of your order, please don't hesitate to contact our customer support team at [Customer Support Email/Phone Number].
  • We are here to assist you and ensure that your shopping experience with Neon Prisma is nothing short of exceptional.

Shipping Policy Updates:

  • Neon Prisma reserves the right to update or modify this shipping policy at any time without prior notice.
  • Any changes to our shipping policy will be reflected on this page, so we encourage you to check back periodically for updates.

Thank you for choosing Neon Prisma for your LED lighting needs. If you have any further questions or require assistance, please don't hesitate to reach out to us. We're here to help!