Return and Refund Policy

At Neon Prisma, we want you to be completely satisfied with your purchase. If for any reason you are not entirely satisfied with your order, we're here to help. Please review our return and refund policy below:

• You have 5 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you have any questions on how to return your item to us, contact us at info@neonprisma.com